FAQ

Brewing

What is the best way to brew the coffee?

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On the back of each bag is a set of brew parameters used by our baristas.

Check out our brew guides here.

How to brew for Espresso

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Check out this guide: How to brew the best home espresso

How to brew for Moccamaster

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Check out this guide: How to brew with Moccamaster

How should I store my beans?

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The best place to store our coffee is in the bag that it comes in. All of our bags are fitted with a 1-way valve & a foil lining. We recommend leaving this bag in a cool dark place, such as a cupboard. Definitely not in the fridge or freezer.

Orders and Shipping

How much is domestic shippping?

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For orders less than $100, we charge a flat rate of $10 Shipping is free for orders $100 and over. Coffee subscriptions have a flat rate of $1.

When will my beans be shipped?

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Our beans are shipped on Mondays & Thursdays. This is to ensure absolute freshness from the roast. If you need something in a hurry, get in touch with us and we can arrange express postage for you.

Subscriptions

How does a subscription order work?

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A subscription order ensures a monthly delivery of fresh organic, racer or seasonal blends in 1kg packs with a flat shipping rate of $1.

You choose from whole beans, ground or refillable pods.

Check it out here:

Do I need to register an account to subscribe?

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No - but we do recommend it for subscription orders to allow you to update future delivery options.

Can I update my subscription online?

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If you register an account: Create Account – Motobean Roasters you can manage your subscription(s). For example

- Change your next order date

- Pause your subscription

- Resume a paused subscription

- Skip an order (scheduled delivery) leaving subsequent deliveries in place

- Change your order frequency for future deliveries (from every month to every 2 weeks or vice versa for example)

- Set your subscription to automatically renew after the scheduled delivery period

- Cancal your subscription (for all future scheduled deliveries).

If you do not have or do not wish to have a registered account, contact us: info@motobean.com.au with the details.

Can I create a gift subscription?

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Yes. Select the delivery frequency and number of deliveries then check the 'Prepay for your subscription' checkbox. There is an additional checkbox below 'This is a gift' which you should also select.


The Prepayment option will ensure you are charged for all scheduled deliveries.

Ensure the delivery address on your order reflects the gift recipient if you would like the coffee delivered to their door.

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